A good and proactive focus on customer service is an important strategy in any business. This applies across several industries, where it has become more difficult to compete on product and price, and where the consumer expects more from the company …
If you work in e-commerce you are likely to have come across Shopify. The Canadian e-commerce platform is growing steadily and is currently by far the most popular (based on search volume) e-commerce platform in the UK.
Customer service is an important strategic piece in your business that creates loyal customers. In this article, we give concrete recommendations on how to develop your business by working strategically with customer service.
Customers typically have many touchpoints with your company. All of these touchpoints help shape the customer’s overall experience of your business.
50% of corporate customers are neglected in e-commerce. Businesses simply forget the fact that many visitors spend their time shopping at home on the couch at 10pm.
Stay connected and communicate with your customers via Facebook Messenger. Integrate automated chatbots and make a more efficient workflow for your customer service team.
Google and Facebook are the two biggest players in online advertising. But how good are they at measuring their own effectiveness?
Performance is one of the big buzzwords in 2019. And for good reason. It affects both your ranking in Google and the conversion rate.
While Brexit concerns rise in large parts of Europe, the Danish digital agency Novicell certainly does not regret opening an office in London, as large international customers are now flowing.
Read here and see if HubSpot could be the right choice for your business.
