Novicell has more than 21 years of experience in software development and digital marketing. Novicell have their own customer journey agency in-house with their own customer journey consultants. Our customer journey consultants has helped major companies with their customers journey and the customer journey consultants has taken several certifications and is attending customer journey conferences so they always are up to date on the newest customer journey trends.
A Customer Journey is about mapping each step your customers take, from discovering their need to choosing you as a supplier and until they leave you again. We examine each step to see what the customers do, think and experience while in contact with you, your products and your services.
A Customer Journey is an effective analysis tool that gives you the chance to see your performance from the outside, and from a customer perspective. You also get a real picture of your customer experience. Meanwhile, the many customer insights provide a wealth of ideas for optimising and innovating your communication, products and services.
1. Clarification of scope and goals
2. Mapping the steps in your Customer Journey
3. Data collection
4. Designing your future Customer Journey
5. Planning specific measures
The chosen measures are then implemented and the effect is measured and evaluated on an ongoing basis.
A Customer Journey process provides valuable insights into your customers' needs, expectations and challenges and therefore makes a great platform for your future:
Main focus on value-added services for our clients
Rock solid methods within all departments
Long-term client relations
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