Hosting and Support

Solid hosting setup and accessible technical skills ensure the daily operation

Novicell takes responsibility for your entire operation. This means that you can always call our dedicated service and support teams and get any problems resolved without having to determine whether the problem is due to hosting or the developed code. In this way, no customers are sandwiched between multiple providers.

Server hosting is all about your website's operation and data security. It is fundamental and important to your business. Our Service Level Agreement (SLA) ensures that all Novicell's customers get quick answers to their enquiries and critical errors solved immediately. Security and surveillance solutions are of course also part of the agreement.

Our two support teams are ready to help

The two teams are working closely with Novicell's other competencies in web development and online marketing for optimum performance of your digital platform. In this way, we provide a 360-degree setup for daily operation and ongoing development.

Hosting Team

We monitor your web solution and ensure the proper functioning server setup, so you can focus on your business while we take care of the technical issues.

Support Team

We handle the operation of the solution and maintain the software application. This means that you always have frontend and backend developers ready to help - regardless of any questions and problems that arise.

Operating and Monitoring

Shared hosting
Dedicated hosting
Ongoing remote backup
CPU / Disk / RAM monitoring and roster 24/7
Application monitoring 24/7

Support and Service Team

CMS backend support
Quick response around smaller tasks
Quick fix on critical bugs

Development and Staging Servers

Staging servers for testing prior to commissioning
Development server for development

Code Storage and documentation

Cases are managed and history archived via Fogbugz
Version control and management of code via Kiln

                
                    Security Updates
                
                    Patching of operating system
The security update of CMS

                    Own System
                
                    Adjust your setup regardless of data center
Supplement your IT department