Company success and growth now more than ever hinges around how a company deals with its customers. Customers today make other demands than before. They expect a coherent customer experience - from start to finish.
But how do you investigate and document your customers' journeys and experiences with your brand, service, and products? And how do you use the insights to design customer journeys that hit the spot?
Join this seminar for tips and tricks on how to work with customer journeys, and what you as a company can get from mapping your customers journeys.
Digital Strategy Manager, Heidi Collin, will inspire you to:
The seminar is very hands-on and gives you specific models and tools you can use to work with customer journeys.
The seminar is for CMOs, CEM and CRM managers and other marketing professionals who wish to increase the impact of their marketing activities.
The seminar runs for 1.5 hours. Registration starts at 15.00, and the seminar will begin at 15.30.
14 Gray's Inn Road | WC1X 8HN London, United Kingdom
Søren Nymarks Vej 6 | 8270 Højbjerg, Denmark
Amerika Plads 19, 2. sal | 2100 København Ø, Denmark
Carrer de Pallars 84 | 08018 Barcelona, Spain
Calle Irun 23 1-1 & 1-2 | 28008 Madrid, Spain
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