Company success and growth now more than ever hinges around how a company deals with its customers. Customers today have different demands compared to what they used to. They expect a coherent customer experience from start to finish.
But, how do you investigate and document your customers' journeys and experiences with your brand, service, and products? And how do you use persona insights to design customer journeys that hit the spot?
Join this seminar for tips and tricks on how to work with personas and customer journeys, and what you as a company can get from mapping your customers journeys.
Digital Strategy Manager, Heidi Collin, will inspire you to:
The seminar is very hands-on and gives you specific models and tools you can use to work with customer journeys.
The seminar is for CMOs, CEM and CRM managers and other marketing professionals who wish to increase the impact of their marketing activities.
15:00 – 15:30: Registration
15:30 - 17:30: Seminar with Digital Strategy Manager – Heidi Collin
17:30 – 18:30: Networking
Unfortunately, due to the limited size of this event, Novicell cannot guarantee your place if you do not meet priority requirements. Whilst we try our best to make the event open to everyone, priority is not given to students or other agencies. Thank you for your understanding.
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