Strategic Customer Service: Enhance Customer Experiences with Integrated Customer Service

Thursday 16 May 2019 at 3-6pm at WeWork Devonshire Square

Discover how integrating high customer service throughout the customer journey – both online and offline – provides increased business results and higher customer satisfaction.

Did you know that: 

  • Strategic work with customer service creates higher conversion rates, increased customer satisfaction and higher efficiency in your customer management?
  • You can create added value by mapping your customers' buying experience?
  • 20–40% of all orders involve customer service contact?

About the seminar

More sales. Greater customer loyalty. Less churn. We all want it. But to get it you need a deep understanding of your customers' pain points, their positive and negative triggers, and your ability to provide them with a service beyond what they expect.

In this seminar, International E-commerce Director, Toke Lund, shows us how more and more companies succeed in tying commerce with their digital marketing efforts. You will get an approach on how integrated customer service can increase customer loyalty and increase competitive advantage.

Get inspired to plan your strategic customer service work and integrate customer service across all parts of the customer journey.

Who is the seminar for?

Everyone who is responsible for the company’s customer service: Customer Service Officers, E-commerce Officers and Online Marketing Officers.


The event is organised by Novicell and supported by the Danish-UK Association.


15:00 - 15:30: Registration

15:30 - 17:00: Seminar with Head of International E-commerce Toke Lund 

17:00 - 18:00: Networking and drinks


Priority disclaimer:

Unfortunately, due to the limited size of this event, Novicell cannot guarantee your place if you do not meet priority requirements. Whilst we try our best to make the event open to everyone, priority is not given to students or other agencies. Thank you for your understanding.

Thursday 16 May 2019

3pm - 6pm

WeWork Devonshire Square

8 Devonshire Square | EC2M 4PL London, United Kingdom